At Outlet Comfort Soft Cup Bra Store, we’re committed to making your shopping experience as comfortable as our signature soft cup bras. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

We ship worldwide (excluding Asia and certain remote areas) using reliable courier services to ensure your intimate apparel and nightwear arrives in perfect condition.

Order Processing & Delivery Times

  • Order processing: 1-2 business days
  • Standard Shipping: Via DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Shipping fee: £12.95
  • Free Shipping: Via EMS for orders over £50
    • Delivery time: 15-25 business days after dispatch

Please note that delivery times may vary depending on your location and customs processing. You’ll receive tracking information once your order ships.

Our Hassle-Free Returns Policy

We want you to love every item you purchase from us. If you’re not completely satisfied, you may return or exchange your purchase within 15 days of receiving your order.

Eligibility Requirements

  • Items must be unworn, unwashed, and in original condition with tags attached
  • Swimwear must have hygiene liners intact
  • Original packaging should be included where possible
  • Non-returnable items: For hygiene reasons, we cannot accept returns on briefs, bikini bottoms, or any intimate apparel that comes into direct contact with the body without its original protective packaging.

How to Return an Item

  1. Contact us: Email our Comfort Specialists at [email protected] within 15 days of receiving your order. Include your order number and details about the item you wish to return.
  2. Complete the form: Use our Return Request Template below to ensure we have all necessary information.
  3. Wait for approval: We’ll respond within 2 business days with return instructions and our Liverpool return address.
  4. Package securely: Use the original packaging if possible, and include all tags and protective liners.
  5. Ship your return: We recommend using a trackable shipping service for your protection.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Comfort Specialists,

I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:

  • Item Name:
  • Size:
  • Reason for return/exchange:
  • Preferred resolution: [Refund/Exchange for (specify alternative item and size)]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]

Refund Processing

  • Processing time: 3-5 business days after we receive your return
  • Refund method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timeline: Allow 5-10 business days for the refund to appear in your account (depending on your financial institution)
  • Shipping costs: Original shipping fees are non-refundable unless the return is due to our error

Exchanges

  • For size exchanges, we’ll ship your replacement once we receive your return
  • If the replacement costs more, we’ll invoice you for the difference
  • If it costs less, we’ll refund the difference
  • Standard shipping fees apply for exchanged items

International Returns

For our global customers (excluding Asia and certain remote areas):

  • You are responsible for return shipping costs
  • We recommend using a trackable service as we cannot be responsible for items lost in transit
  • Customs fees are non-refundable

Our Comfort Specialists are always here to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll ensure your experience remains as comfortable as our lingerie.