At Outlet Comfort Soft Cup Bra Store, we want you to be completely satisfied with your intimate apparel and nightwear purchases. If for any reason you’re not happy with your order, our returns policy is designed with your comfort in mind—just like our signature soft cup bras.

Eligibility for Returns & Exchanges

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

  • Items must be unworn, unwashed, and in original condition with tags attached
  • Swimwear must have hygiene liners intact
  • Original packaging should be included where possible

Please note: For hygiene reasons, we cannot accept returns on briefs, bikini bottoms, or any intimate apparel that comes into direct contact with the body without its original protective packaging.

How to Initiate a Return or Exchange

  1. Contact our Comfort Specialists within 15 days of receipt at [email protected] with your order number and details about the item you’d like to return or exchange.
  2. Complete the Return Request Form (template provided below).
  3. Wait for approval – we’ll email you within 2 business days with return instructions.
  4. Package your return securely using the original packaging if possible.
  5. Ship your return to our Liverpool address (provided in approval email). We recommend using a trackable shipping service.

Return Request Template

Copy and paste this template into your email to us:

Subject: Return Request – Order #[Your Order Number] Dear Comfort Specialists, I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]: – Item Name: – Size: – Reason for return/exchange: – Preferred resolution: [Refund/Exchange for (specify alternative item and size)] Please advise on next steps. Best regards, [Your Full Name] [Your Email Address] [Your Order Number]

Refund Processing

Once we receive and inspect your return:

  • Processing time: 3-5 business days after we receive your return
  • Refund method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timeline: Allow 5-10 business days for the refund to appear in your account, depending on your financial institution
  • Shipping costs: Original shipping fees are non-refundable unless the return is due to our error

Exchanges

For size exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the replacement item costs more, we’ll invoice you for the difference
  • If it costs less, we’ll refund the difference
  • Standard shipping fees apply for exchanged items

International Returns

For our global customers (excluding Asia and certain remote areas):

  • You are responsible for return shipping costs
  • We recommend using a trackable service as we cannot be responsible for items lost in transit
  • Customs fees are non-refundable

Our Comfort Specialists are here to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll ensure your experience remains as comfortable as our lingerie.