Welcome to Outlet Comfort Soft Cup Bra Store’s FAQ section. We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, our comfort specialists are always happy to help at [email protected].

About Our Products

What makes your soft cup bras different?
Our soft cup bras are designed with comfort as the priority, featuring luxurious fabrics and supportive designs without underwires. Each piece is carefully crafted to provide gentle support while maintaining a beautiful silhouette, perfect for everyday wear.
Do you offer matching sets for your lingerie?
Yes! We offer coordinating sets in our “Bikini-tops-sets” and “Lingerie” collections. Many of our bras have matching briefs available in our “Briefs” and “Classic-full-brief” categories.
What types of nightwear do you offer?
Our nightwear range includes comfortable options for every preference: from cosy pyjamas and nightdresses to elegant housecoats and dressing gowns in our “Nightwear” and “Housecoat-dressing-gown-wrap” collections.

Ordering & Account

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save your preferences, and enjoy faster checkout in the future.
Can I modify my order after placing it?
We process orders quickly to ensure fast delivery, which means we’re often unable to modify orders once placed. If you need to make changes, please contact us immediately at [email protected] and we’ll do our best to assist.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All payments are processed securely through our encrypted checkout system.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and never store your full credit card details on our servers.

Shipping & Delivery

What shipping options are available?
We offer two shipping methods:
Standard Shipping (£12.95): Processed in 1-2 days, delivered via DHL/FedEx in 10-15 days with full tracking.
Free Standard Shipping: For orders over £50, processed in 1-2 days, delivered via EMS in 15-25 days with tracking.
Do you ship internationally?
Yes! We ship worldwide to comfort-conscious women across the globe, excluding some remote areas in Asia and other locations. All international orders are shipped from our Liverpool boutique.
Will I have to pay customs fees?
Customs or import duties may apply to international orders depending on your country’s regulations. These fees are the responsibility of the recipient. We recommend checking your local customs policies before ordering.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied. You may return unworn items with original tags attached within 15 days of receipt. Please contact us at [email protected] to initiate a return.
How long does it take to process a refund?
Once we receive your return at our Liverpool boutique, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and bank.
Do you offer exchanges?
Currently, we process returns for refunds only. For a different size or color, we recommend placing a new order once your return is processed.

Contact & Support

How can I contact customer service?
Our comfort specialists are always happy to help! Email us at [email protected] for any questions about our products, your order, or general inquiries.
Where is your store located?
Our boutique is located at 77 Paradise St, Liverpool, GB L1L 3WM, United Kingdom. All online orders are personally checked by our team here before dispatch to ensure quality.

From our Liverpool boutique to your home, we’re honored to be part of your comfort journey. Thank you for choosing Outlet Comfort Soft Cup Bra Store.